We offer a 30-day return policy. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, unworn, in their original condition, and in the original packaging. For hygiene reasons, worn or damaged shapewear cannot be returned.

We process orders within 1–3 business days. Standard delivery within Australia usually takes 5–10 business days. Delivery times may vary during holidays or due to courier delays. Once your order is shipped, you will receive a tracking number by email.

Your privacy is important to us. We only collect the information necessary to process your order and provide customer support. We never sell or share your personal information with third parties except as required to complete your order.

If you have any questions about your order, shipping, or returns, please contact us via our Contact Us page or email us at eloriaoffical@gmail.com We aim to respond within 24–48 business hours.